Shipping policy

📦 Shipping Policy

1. Order Processing:

• Orders are processed within 1–2 business days.

• You’ll receive a confirmation email (or SMS/WhatsApp) once your order is packed and dispatched.

2. Delivery Time:

• Within major cities (e.g., Karachi, Lahore, Islamabad): 2–4 business days.

• Regional delivery (e.g., Gujranwala, Multan, Peshawar): 3–6 business days.

• Remote or rural areas may take up to 7 business days.

3. Shipping Fees:

• Flat rate: PKR on all orders for orders
  

4. Courier Partners:

• We partner with trusted local couriers—TCS, Leopards, and M&P and postex for fast and safe delivery.

• Tracking details are shared via email/SMS once dispatched.

5. Delivery Exceptions:

• Delays can occur due to extreme weather, public holidays, or logistics issues—we’ll notify you proactively.

• If your order is significantly delayed (over 10 days), please contact us for support.

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🔄 Returns & Exchange Policy

1. Eligibility:

• Exchanges accepted for sizing issues within 7 days of delivery.

• Return or exchange accepted only if the product is unworn, unwashed, and in its original packaging with all hygiene seals intact.

2. Process:

• Email or WhatsApp our support team within 7 days with your order number and issue.

• We’ll approve it and provide steps to return.

• Customer pays return shipping unless the item is defective.

3. Inspection & Replacement:

• Once we receive the return, we inspect it (1–3 days).

• Approved replacement or refund (store credit or original payment) is processed within 5 business days.

• No refunds on final-sale promo items or used underwear.